Terms and Conditions

Terms & Conditions


Please read these terms carefully, and print and keep a copy of them for your reference 

  1. About Us


This website www.navadha.com is owned and operated by;


Navadha Enterprises,

B4, Tardeo AC Market,


Mumbai 400034



Registered in India


Email: contactus@navadha.com

Tel: +91 22 23513365 / 10


If you need to contact us please use the details above.



  1. Making a contract with us


2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.


2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order and that a contract has been made between us.


2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. It will supersede any previous an e-mail confirming our acceptance of your order, and there will be no contract between us.


2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.


2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.


2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.


2.7 This contract is covered by Indian law.


2.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use

  1. How to place order


3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. 


3.2 Shipping charges will be shown prior to you placing your order.


3.3 You will be required to pay for the goods in full at the time of ordering.


3.4 We use secure payment facilities for online purchases. You can pay for your order by Wire Transfer to our HDFC Bank account, Visa, Mastercard, or PayPal.


3.5 Promotional prices only apply during the period stated.


3.6 All prices quoted on our website are in US $ and do not include VAT or any origin or destination taxes whatsoever; unless specified in the Invoice.


3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.


3.7 Once your order is complete we will notify you of the dispatch date.


3.8 All destination Taxes, Import Duties, Local Levies or any charges or Taxes are to the account of the buyer. Same shall have to be paid by the Buyer to the carrier of the goods or respective authorities, before claiming the goods.


3.9 We reserve the right to decline any orders without assigning any reasons thereto. Monies if any paid will be refunded forthwith within 15 days and by the same mode as payment received.


3.10 All prices online are in US Dollar. All other currencies are just indicative and not binding on us.


3.11 Your credit card company or Bank may charge you currency conversion charges or rates, or additional fee, and this can cause the amount paid by you in your local currency to be different from the indicative amount shown on our invoice. Please check with your local credit card company or bank of their charges.


3.12 All refunds will be processed in Indian Rupees only. For regulatory reasons, we are unable to refund you in any other currency including the one you may have paid in. 

Please note the process of refund can take anywhere between 10 ~ 15 working days, as the is a manual process. Once the bank processes the refund it will provide us with the ARN number. This ARN number will be intimated to you. In the event the refund does not appear on your credit card account statement within 30 days, kindly use this ARN number with your credit card company to claim the refund.

  1. Delivery & Carriage Charges


4.1 Goods will normally be dispatched from our warehouse within 11-14 working days. Any estimated dispatch date is an estimate, which can change without notice.


4.2 Subject to the choice of the carrier by the customer, the delivery may vary from 5-7 working days to 15-20 working days from the date of dispatch. Please check with us for the expected delivery time in case of doubts.


4.3 If the delivery address you mention at the time of placing the order has any errors, it can cause delays in delivery and can attract additional costs.


4.4 We can ship worldwide


4.5 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00 am and 6:00 pm Monday-Friday, subject to the carrier T&C.


4.6 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.


4.7 Disposal of packing materials is your responsibility.


4.8 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.


4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.


4.10 Please check the goods on delivery - any goods found to be missing or damaged should be notified within 48 hours of receipt.


4.11 If the goods are lost or damaged in transit, please let us know promptly.


4.12 You should tell us about any special delivery requirements or conditions when you place your order.


4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.


4.14 Time is not the essence of the contract unless expressly stated otherwise.


4.15 We do not permit self-collect unless otherwise authorised by us in writing. Shipping charges paid on the self-collect orders will not be refunded. We do not have the facility to accept payment across the counter so all self-collect orders have to be prepaid. 



  1. Cancellation and returns


5.1 Business customers or overseas customers cannot cancel or return any items.



  1. Faulty Goods / Guarantee


6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It's helpful if you can provide us with a digital photograph of the problem.


6.2 Only goods manufactured by Navadha are covered, subject to the terms and conditions of warranty.


6.3 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility.


6.4 Typodont Teeth cannot be exchanged or returned.


6.5 If an item is no longer available we will offer an alternative. In this instance, you decline we will give the option of a refund.


WEBSITE DISCLAIMER for www.navadha.com


This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.




1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. The material on this website must not be republished online or offline without our express written permission.


1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.


1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.





2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy [insert hyperlink here], any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.


2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;





3.1We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to the server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.




4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.


4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.


4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.





5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of the material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.




This Legal Notice shall be governed by and construed in accordance with Indian Law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of India.


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